Thousands of people in the UK are excluded from essential banking services, technology & the education on how digital processes work.
Digital inclusion covers:
Being able to use digital devices (such as computers or smart phones and the internet. This is important, but a lack of digital skills is not necessarily the only, or the biggest, barrier people face.
Access to the internet through broadband, wi-fi and mobile. People need the right infrastructure but that is only the start.
Services need to be designed to meet all users’ needs, including those dependent on assistive technology to access digital services.
