Contact Us

We are here to help our Members make the most from their money. Please contact us if you need some help, but please note that our phone lines can be very busy so we strongly recommend the following options before waiting in our phone queue

Can’t login to Internet Banking?

Can’t remember your password? Visit Account Management then fill in the ‘Request Online Password’ form. Download Our App here:

Apple Online App

Google Play App

Missed a payment?

See our Missed loan repayments page or contact our Member Support on 01332 348144

Got a question?

Try our FAQ section on our website for the most frequently asked questions from our members, you may find your answer!

In need of support?

We all understand that when we experience money problems it affects our mental health & mindset. Find our Welfare Signposting Page for all kinds of support.

Need some money guidance?

Try our debt & money advice page which has information about saving, borrowing, money troubles, pensions, etc.

Not happy with the service you have received?

We take complaints about our service very seriously. Read our complaints page for full information.

Find us on Social Media

To keep updated with content via social media, Click here

Interested in signing up for our Newsletters?

If you want don’t miss out on financial tips and advice, news from your community & news from your local credit union. Click here to sign up.

For all other enquiries

Email at or visit the credit union office in Derby in person. Our phone lines are often very busy so email can be a better option.

Derbyshire Community Bank, Cubo, Victoria St, Derby, DE1 1EQ

Head Office – Derby

  • Derbyshire Community Bank
  • CUBO
  • Victoria Street
  • DE1 1EQ

Opening Hours

Monday 9.00am – 4.00pm
Tuesday 9.00am – 4.00pm
Wednesday 9.00am – 4.00pm
Thursday 9.00am – 4.00pm
Friday 9.00am – 3.30pm