Contact Us

We are here to help our Members make the most from their money. Please contact us if you need some help, but please note that our phone lines can be very busy so we strongly recommend the following options before waiting in our phone queue

Contact Us

For any further assistance or queries, we encourage you to manage your finances conveniently using the Derbyshire Community Bank mobile App:

Download from the Android Play Store or the Apple App Store (iPhone).

Missed a loan repayment? Let us know as soon as you can & we’ll support you to get back on track

See our missed loan repayments page for full details & information

Click Here

Did you know? We have a messages section on our Online APP.

For any further assistance or queries, we encourage you to manage your finances conveniently using the Derbyshire Community Bank mobile App:

Download from the Android Play Store or the Apple App Store (iPhone).

  • Search for ‘Derbyshire Community Bank’, download the app, and register using your member number.

1. Login to the DCB online app

2. Click the side bar

3. Click Messages

4. You should see your past enquires if you have made them

5. Click the + icon in the top right hand corner to send us a secure message

6. Choose your message subject

7. Attach a file to your message (Optional)

8. Click send message

We take complaints about our service very seriously. Read our complaints page for full information.

Complaints

The best way for our Members to manage their accounts with us is online – no queues, no need to book an appointment, and no closing hours. In fact no need to leave the comfort of your sofa! Online banking is a safe, secure and easy way to access your accounts and manage your money. How to register for online banking:

  1. It’s quick and easy
  2. It will only take a couple of minutes
  3. You will need your DCB member number, an email address and your personal details

Download or login to our Mobile App here

Social media can be a convenient way to contact us and keep in touch with our latest news.

Linktree Here

Our FAQ section will help get your questions answered!

FAQ’s

See all our signposting support below. All numbers & contact details can be found on our Welfare Signposting Page

Click Here

The best way for our Members to manage their accounts with us is online – no queues, no need to book an appointment, and no closing hours. In fact no need to leave the comfort of your sofa! Online banking is a safe, secure and easy way to access your accounts and manage your money. How to register for online banking:

  1. It’s quick and easy
  2. It will only take a couple of minutes
  3. You will need your DCB member number, an email address and your personal details

All information on our Corporate Membership & benefits is below

Corporate Membership

Head Office – Derby

  • Derbyshire Community Bank
  • CUBO
  • Victoria Street
  • DE1 1EQ

Opening Hours

Monday 9.00am – 4.00pm
Tuesday 9.00am – 4.00pm
Wednesday 9.00am – 4.00pm
Thursday 9.00am – 4.00pm
Friday 9.00am – 3.30pm

Latest News

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