Contact Us

We are here to help our Members make the most from their money. Please contact us if you need some help, but please note that our phone lines can be very busy so we strongly recommend the following options before waiting in our phone queue

About Us

About DCB

Fast, Friendly Support via Our Mobile App

Joining us means being part of a supportive community that helps each other save, borrow, and thrive financially.

When you save or borrow with Derbyshire Community Bank, you’re not just managing your money but you’re investing in your neighbours, your high streets, and the future of Derbyshire. Every pound stays local, helping people from all backgrounds and communities right here to thrive.

Register Below

Join as a New Member

Your organisation’s savings can power local change within Derby/Derbyshire. Join DCB today and open your Business Account with us.

Salary savings & loans are offered to employees of partner organisations as a staff benefit. This enables employees to save and access affordable loans.

We are a not-for-profit community bank owned by its members and managed for their mutual benefit. We provide a safe home for savings with access to affordable low cost loans. Membership is open to anyone who lives or works in Derby & Derbyshire.

About Our Common Bond

Unlike banks which are open to anyone, membership of credit unions in the UK is exclusively for those who have something in common, or a ‘common bond’.

The common bond for Derbyshire Community Bank is defined as:

If that’s you, you are welcome to Join Us

Our FAQ section will help get your questions answered!

We’re regularly sharing updates, helpful financial guidance, community stories, and information about the work we’re doing to support people across Derbyshire and beyond.

Take a look at our latest articles and see what’s new

Whether you’re planning home improvements, buying a new car, or looking to consolidate existing borrowing, Derbyshire Community Bank offers affordable loans tailored to your needs. With competitive rates, flexible repayments, and friendly local support, we make borrowing simple, transparent, and stress-free.

All loan applications are subject to checks on affordability and repayment capacity checks, helping us make sure that borrowing is sustainable and suited to each member’s circumstances.

Our Loans

Derbyshire Community Bank held a Annual General Meeting on Wednesday 20th May 2026.

Thank you to everyone who joined us

Missed a loan repayment? Let us know as soon as you can & we’ll support you to get back on track

See our missed loan repayments page for full details & information

Click Here

Did you know? We have a messages section on our Online APP.

For any further assistance or queries, we encourage you to manage your finances conveniently using the Derbyshire Community Bank mobile App:

Download from the Android Play Store or the Apple App Store (iPhone).

  • Search for ‘Derbyshire Community Bank’, download the app, and register using your member number.

1. Login to the DCB online app

2. Click the side bar

3. Click Messages

4. You should see your past enquires if you have made them

5. Click the + icon in the top right hand corner to send us a secure message

6. Choose your message subject

7. Attach a file to your message (Optional)

8. Click send message

Every story counts. Whether you’ve borrowed for Christmas, saved for school, or found a way out of debt, your experience helps others see what’s possible.

By sharing your experience, you’ll help others understand how local, affordable finance can offer real peace of mind.

The best way for our Members to manage their accounts with us is online – no queues, no need to book an appointment, and no closing hours. In fact no need to leave the comfort of your sofa! Online banking is a safe, secure and easy way to access your accounts and manage your money. How to register for online banking:

  1. It’s quick and easy
  2. It will only take a couple of minutes
  3. You will need your DCB member number, an email address and your personal details

Download or login to our Mobile App here

We take complaints about our service very seriously. Read our complaints page for full information.

Complaints

Social media can be a convenient way to contact us and keep in touch with our latest news.

Linktree Here

See all our signposting support below. All numbers & contact details can be found on our Welfare Signposting Page

Click Here

Head Office – Derby

  • Derbyshire Community Bank
  • CUBO
  • Victoria Street
  • DE1 1EQ

Opening Hours

Monday 9.00am – 4.00pm
Tuesday 9.00am – 4.00pm
Wednesday 9.00am – 4.00pm
Thursday 9.00am – 4.00pm
Friday 9.00am – 3.30pm

Phone Support
Monday 9:30am – 2:00pm
Tuesday 9:30am – 2:00pm
Wednesday 9:30am – 10:00am
Thursday 9:30am – 2:00pm
Friday 9:30am – 2:00pm

Latest News

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