Contact us

Contact us
Contact us about a general enquiry

Balance enquiry:

You can check your balance by texting us on 07860 025 023 but we do need your current mobile number registered on our system to do this.  Alternatively register for online banking to manage your accounts 24/7.

By telephone:

If your query is urgent or is regarding a confidential matter you can telephone us on 01332 348144 to speak to a staff member between:

Monday 9.30 am to 1.30 pm

Tuesday to Friday 9.30 am to 3.30 pm

In branch:

We have staff available to give advice at our branches and their opening times can be found here.

By email:

If you wish to contact us via email you should be aware that sending information by email is not secure and confidentiality cannot be guaranteed.  If it is a general matter then please do not hesitate to contact us using this method.  We will reply to your email within 24 hours (unless you email us over the weekend, when we will respond during the next working day).

If your account is in arrears and you would like to email us, please contact us at:

If your query is regarding an existing loan, or a loan application and you would like to email us, please contact us at:

For any other email enquiries, please contact us at:

Please note:

We are closed bank holidays and weekends.


Staff Benefits

Responsible employers are always looking for ways to provide staff benefits to their employees. Financial worries are a huge concern to employers and workers alike. Debt can cause stress and depression which can lead to reduced productivity or even absences.

Staff benefits

Financial health check

Do you know what state your finances are in? If not, get a clearer picture of your financial health with our links to money advice and support. Get to grips with your finances today!

Health Check