Covid-19, Coronavirus

W/C 27/04/20

Ilkeston branch – only open Fridays from 10 am to 12 noon

8th May bank Holiday – Ilkeston will open on Thursday 7th from 10 am to 12 noon

Derby branch – remains closed to the public, but loan agreements and supporting information can be posted through the letterbox.

W/C 13/04/20

Ilkeston branch – only open Friday 17th April from 10 am to 12 noon.

W/C 06/04/20

Please note Derby remains closed.

Ilkeston branch – only open Thursday 9th April from 10 am to 12 noon

We are asking that anyone who usually uses the Ilkeston branch to use online banking or email to request any withdrawals to an alternative bank and avoid using this branch.

In order to protect our staff and our members, it is our intention to eventually close this branch also to the public but we remain open at the moment in order to help members to put into place alternative arrangements to access their cash.

We encourage everyone to register for our online banking

PLEASE talk to a staff member if you need to put something into place either in branch or via email at info@dcbank.org.uk

W/C 30/03/20

Please note Derby remains closed.

Ilkeston branch – only open Friday 3rd April from 10 am to 12 noon

27/03/20 UPDATE

Derby branch – remains closed to the public.

Ilkeston branch -From w/c 30th March 2020 we will be reducing the opening hours of our Ilkeston branch. During this week it will only be open on:

  • Friday 3rd April – 10 am to 12 noon

We are asking that anyone who usually uses the Ilkeston branch to use online banking or email to request any withdrawals to an alternative bank and avoid using this branch.

In order to protect our staff, it is our intention to eventually close this branch also to the public but we remain open at the moment in order to help members to put into place alternative arrangements to access their cash.

We encourage everyone to register for our online banking

PLEASE talk to a staff member if you need to put something into place either in branch or via email at info@dcbank.org.uk

24/03/20 UPDATE

In light of the ongoing situation with the Coronavirus (COVID-19), the Derby public offices of Derbyshire Community Bank have been temporarily closed to the public. This closure affects the credit unions offices in Derby only. This decision has been taken in the best interests of all of our members and the communities we serve in order to limit the potential impact which this virus may have in the local community.

You can continue to drop forms off at the bank through the letterbox and this will be collected frequently during the week.

ILKESTON branch remains open at the moment but on reduce hours:

  • Monday 10 am to 1 pm
  • Friday 10 am to 1 pm

Please only use this facility if you are unable to use online banking or mobile APP. It is likely that this facility will close in due course, so ensure you have alternative arrangements in place for us to pay your money to a pre-arranged bank account.

The staff of the credit union are available to deal with member queries via email info@dcbank.org.uk. In addition, members are reminded that they may continue to access their accounts via the credit union’s website or App.

Links to register for online banking are in the message below.

The credit union will continue to monitor the current situation and is in contact with the relevant authorities in relation to this matter. Updates to this situation will be made available on the credit union’s website and social media channels in the coming days.

12/03/20 To Our Valued Members

During this time of uncertainty surrounding the spread of COVID-19, we wanted to reassure you that we are taking all the necessary steps to ensure you will have access to your account information and cash in the event we have to close any of our branch locations.

The safety of our staff and our members is always our top priority. Currently we are keeping branches open and are taking extra precautions such as keeping abreast of the WHO Coronavirus advice; ensuring adequate supplies of hand sanitisers in all branches along with relevant staff training.

While closing our branches is not something that is happening at this time, we must be prepared in the event a health risk presents itself.

Consequently we have taken the decision to reduce our cash facility at our Ilkeston branch and from week commencing the 23rd March this will only be open on Monday and Friday from 10 am to 1 pm.

We encourage all members/customers who are not enrolled in the following services to enroll now:

Online Banking
Mobile Banking with Mobile Deposit

These remote banking services will help you manage your finances during any interruption in regular in-person services.

Please use the links above to learn more about each of these services and enroll online. If you need assistance with any of these services or have questions, please email info@dcbank.org.uk

Wishing you and yours safety and wellbeing,

All the Best,

Sara Osborne
CEO, Derbyshire Community Bank

Covid-19
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