Life happens. Whether you’ve already missed a payment or think you might, we’re here to help. The earlier you reach out, the more we can do.
Life can change quickly. If you are struggling to keep up with repayments, you are not alone. Get in touch with us today and we will work with you to find a solution that fits your situation and helps you stay on track.
If you are dealing with wider debt, we can guide you towards the right support to help you regain control.
If your situation is affecting your mental health or involves gambling, we can connect you with trusted organisations that offer confidential support.
Contact UsYou may be able to:
– Change your payment date
– Pause payments in certain situations
– Set up repayment plans
– Make a catch–up payment by debit card
– Continue saving, even while repaying
We understand that things don’t always go to plan. If you’ve missed a loan repayment, let us know — we monitor accounts daily, and if you contact us first, we can often resolve things quickly.
Depending on your situation, we can help you:
As part of your loan agreement, you’ve committed to…
If we don’t hear from you and no plan is made, your loan may go into arrears or default. This means:
If no resolution is made, we may
Let’s fix this together – we’ll always try to help before taking formal steps.
Please don’t struggle in silence. Whatever’s going on, we’re ready to support you and help you get back on track.
