Welcome to Derbyshire Community Bank!

The interest rate and terms of any outstanding Chesterfield Credit Union loans will remain unchanged for the duration of the loan. If you take out a new loan, this will be with DCBank and the rates, terms and conditions may be different.  Please read our loan terms & conditions. 

You will need to register with DCBank internet banking to access your account. To make this as easy as possible we have sent your new Member number and registration details to all members. Check your email including Spam folders for your emails from info@dcbank 

Yes, the Chesterfield Credit Union office will remain open with the existing staff. 

The Chesterfield Credit Union name will cease to exist. THIS DOES NOT MEAN THE CREDIT UNION IS CLOSING. We will continue to exist under our new name, Derbyshire Community Bank 

Following the merger, all members have been issued with a new Member number. For most Members this is their CNEDCU member number as a six-digit number beginning ‘2’. E.g. member 1234 is now 201234.

Existing savings and loan products will remain unchanged. Any new loan applications or loan top-ups will be on a DCBank loan product.

You will need to use the DCBank sort code and account number with your new Member number and surname as the reference. 

Payments made using the old Chesterfield Credit Union bank account will continue to be received as normal for the foreseeable future. 

Following the merger, all members have been issued with a new Member number. For most Members this is their CNEDCU member number as a six-digit number beginning ‘2’. E.g. member 1234 is now 201234. 

Check your email including Spam folders for your emails from info@dcbank 

Your Chesterfield CU account and transaction history will be merged into your existing account with DCBank. Your old CNEDCU account will no longer be accessible.

No, all payments which currently go to your Chesterfield Credit Union account will be received into your DCBank account. 

The phone number will continue to work for a period of time. The Chesterfield branch staff will continue to take your calls on this number. 

We have a general phone number for all members to use – 01332 348144 

The Chesterfield Credit Union email address webmail@cnedcu.co.uk will continue to work for a period of time. We recommend Members contact us securely with the App or email us at info@dcbank.org.uk 

If you have child benefit, other benefits, standing order or payroll deduction paying into your CNEDCU account then that will continue as usual. New loans after we merge may need new payment details. We will contact you with the new payment details and your new Membership number.

With DCBank you will have the opportunity to apply for a top-up loan. All loans are considered on our loan criteria and affordability checks. 

As a community-focussed lender, we take all things into consideration and try to make as fair loan decision as we can. In some circumstances we may have to turn down a loan application, or offer a lower value if we can see that the loan may not be affordable, or could put someone into financial difficulties.

We will always explain why a loan is not offered and we will signpost to organisations that could help manage your money.  

If your loan application has not been accepted, you might want to consider saving a small amount regularly with us to help get yourself back on track. It will help us build a relationship with you, so next time perhaps we can say yes. 

You will need to contact your bank to give them the new account number and sort code, there is no need for a reference number on the amended standing order. Other than benefit payments, if you get payments from anyone else you will need to contact them and ask them to make the change.  

Payments made to the old Chesterfield Credit Union account details will continue for a period of time. 

Currently, DCBank has a Maximum saving limit of £20,000 per member 

As a credit union, we pay a dividend based on our surplus each year. The dividend is approved by the member AGM. For the last few years we’ve paid 2% dividend to our members.  

Your pledged savings will continue to be held until the loan ends or you take out a new loan. We call this your Holding Saver account. New savings will continue to be added as per your original loan agreement. 

If you set up Goal Saver pots on the Chesterfield Credit Union app, you will need to set these up again in the DCBank app. 

Yes, provided that any outstanding loan balances have been cleared, you can withdraw your funds to your linked account and close your membership of the credit union.

Yes, you may donate some or all of your savings to the credit union. We are very grateful to the many people who have opted to waive their dividend or donate savings to us. We allocate those funds to support people in our community.