See below for all our easy options Missed a loan repayment? Let us know as soon as you can & we’ll support you to get back on track See our missed loan repayments page for full details & information All information on our Corporate Membership & benefits is below We take complaints about our service very seriously. Read our complaints page for full information. Subscribe to receive our tips to save money and updates on Derbyshire Community Bank. You can unsubscribe at any time. Social media can be a convenient way to contact us and keep in touch with our latest news. Our FAQ section will help get your questions answered! See all our signposting support below. All numbers & contact details can be found on our Welfare Signposting Page The best way for our Members to manage their accounts with us is online – no queues, no need to book an appointment, and no closing hours. In fact no need to leave the comfort of your sofa! Online banking is a safe, secure and easy way to access your accounts and manage your money. How to register for online banking: Did you know? We have a messages section on our Online APP. Where you can enquire about our savings, loans or general questions. We want our members to get answers as quickly & easy possible, Our team will be at the ready to answer your questions. Where to find our messages section? 1. Login to the DCB online app 2. Click the side bar 3. Click Messages 4. You should see your past enquires if you have made them 5. Click the + icon in the top right hand corner to send us a secure message 6. Choose your message subject 7. Attach a file to your message (Optional) 8. Click send message
YouTube – How to Send a Message on the DCB App.
Monday 9.00am – 4.00pm
Tuesday 9.00am – 4.00pm
Wednesday 9.00am – 4.00pm
Thursday 9.00am – 4.00pm
Friday 9.00am – 3.30pm